Frequently Asked Questions
Q. What is the cancellation policy?
A. 24 hours prior to weekday appointments, 48 hours prior to weekend appointments, and waived if cancelled due to labor. Appointments may be cancelled prior to cancellation policy via phone, email, or via your Glow profile.
Q. Is your facility strictly for pregnant clients?
A. No, our services include non-natal (standard), prenatal, postnatal therapy. We also invite our clients to refer their partners (male or female).
Q. How do I book an in-home service?
A. (1) Email firstname.lastname@example.org and request an in-home service by providing the following info: name, location of service, 3-4 preferred time slots/dates, and any additional notes OR (2) give us a call at 510-516-4569 and one of our admin staff will take down your info. Response time for availability for in-home service is typically 24-48 hours.
Q. Where do I purchase gift certificates?
A. Gift certificates are purchased via our website, GlowEastBay.com via the GIFT CERTIFICATES link.
Q. Can I pick up a gift certificate at the studio on Lawton Ave?
A. No, gift certificates are solely distributed digitally via GlowEastBay.com. However, at the very end of the transaction there is an option to email the recipient or yourself a link to the PDF copy.
Q. Why do I have to enter my credit card info even if I have a gift certificate or series?
A. Credit card info is needed to reserve all appointments. No charge will be transacted until the time of service, at which time you can elect to pay with a gift certificate, credit card, or series. You may also enter the series or gift certificate information in your appointment notes and our staff will apply it prior to your service.
Q. How do I leave a tip?
A. Glow is a no-tipping facility. Your presence and satisfaction is what’s important to us.